ParentLink Support

Contact us

You can also write to us from inside the app: open Settings (your avatar in the top corner of Home), then Support Requests.

Please don’t include your password in any message. We will never ask for it.

Quick answers

I can’t sign in

Sign in the same way you signed up. If you used the Sign in with Apple or Google button, there is no ParentLink password to reset: tap that button again. If you created an email and password, use Forgot password? on the sign-in screen and check spam or junk for the reset email.

If you signed up with Apple and chose Hide My Email, emails from ParentLink may not reach you. Email us and we’ll sort it out.

How do I invite my co-parent?

1. Go to the People tab and tap Add contact.
2. Choose Custom Contact and save their name and email. Already on ParentLink? Choose Search Users and link them by @username instead.
3. After saving, tap Invite by Email. They get an email invitation from invites@parent.link.

Invited means the email went out; nothing is shared yet. Linked means they joined and accepted, which is what opens messaging, the shared calendar, video calls and expense approvals.

My co-parent never got the invitation

1. Ask them to check spam or junk for a message from invites@parent.link.
2. Open their contact and check the email address, then tap Resend. Sending to a corrected address replaces the original invite.
3. If they already signed up under a different email, open their contact and use Link to ParentLink User to connect by @username.

I can’t build a schedule: it won’t let me pick two parents

A custody schedule offers the parents listed on your child’s profile, not everyone in your contacts. If you added your child before your co-parent was a contact, they aren’t on the profile yet.

1. Go to People, then Children, and tap your child.
2. Tap Edit, then Add Parents, choose your co-parent and save.
3. Start the schedule again. Your co-parent doesn’t need to have accepted the invitation first.

I’m not getting notifications

Check that notifications are allowed for ParentLink in your phone’s Settings, and that the app isn’t in a battery-saver or focus mode that silences it. If you still get nothing, email us with your device model and we’ll check delivery from our side.

How do I delete my account?

Open Settings, scroll to the bottom and tap Delete account. Anything you share with a linked co-parent stays in their account as their record; if nothing in your account is shared, everything is erased. Deletion completes within 30 days, usually within minutes, and we email you when it’s done. If you can’t sign in, email us from the address on your account and we’ll do it for you.

Can I get a copy of a conversation?

Yes. Open the conversation and choose Export from the menu to save it as a PDF.

Links